Caramel, A Grecotel Resort to Live

A health certificate is not required upon check-in / Professional property owner/manager / COVID-19 testing (PCR) is available at the hotel / Minimum age for COVID-19 testing requirement: 1 / Payments can be made in cash / Travelife / No elevator / Pets are not allowed /

During check-in, a deposit in the amount specified by the property may be charged as a pre-authorization on the guest’s credit card or requested in cash. Any additional expenses incurred at the property (such as à la carte restaurants, minibars, and paid beverages) or any property damage caused by the guest will be deducted from this deposit.

If guests do not incur any expenses during their stay, the deposit amount will be refunded on the day of departure. If the deposit was paid in cash, the refund is processed immediately. For deposits charged to a credit or debit card, the refund request is submitted by the property to the bank. The time it takes for the refund to appear on the card depends on the bank’s processing time.

In the regions where reservations are made, service interruptions such as water or electricity outages resulting from planned infrastructure works, maintenance and repair activities, or conservation measures implemented by relevant government agencies or energy/water distribution companies are beyond the control of ETS and the property.

Cancellations, refunds, or compensation cannot be requested due to service disruptions caused by natural disasters, adverse weather conditions, or decisions made by public authorities.

Guests are advised to monitor announcements from relevant government agencies prior to their trip.

Location, maps, and the hotel’s distance from general areas are provided for informational purposes only. No liability is accepted regarding the accuracy of this information. It is the traveler’s responsibility to contact the hotel directly to obtain the most up-to-date and complete location details and directions. The person making the reservation is responsible for entering the names of all guests staying at the hotel correctly. It is the guest’s responsibility to ensure that the correct email address and mobile phone number for transfers are entered when making the reservation.

Check-in Instructions

An additional bed fee may apply, and this fee may vary depending on the property’s policy

Upon check-in, a government-issued photo ID and a credit card, debit card, or cash deposit may be required for potential additional charges

Special requests are subject to availability at the time of check-in and may require an additional fee. Special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless payment options are available

This property features open areas such as balconies, verandas, and terraces that may not be suitable for children; if you have any concerns, we recommend contacting the property before arrival to confirm whether they can arrange a suitable room for you

Special Notes

Reception staff will greet guests upon arrival at the property. Information provided by the property may have been translated using automatic translation tools.

Mandatory Fees

You will be required to pay the following fees at the property. Fees may include applicable taxes:

A city tax is collected and paid at the accommodation. The tax varies by season and may not apply year-round. Other exemptions or discounts may apply. For more information, please contact the accommodation using the details provided in the reservation confirmation received after booking.

City tax is charged: From November 1 to March 31, 4.00 EUR per accommodation unit per night

City tax is charged: From April 1 to October 31, 15.00 EUR per accommodation unit per night

We have included all fees reported to us by the accommodation.

Important Information

A cash transaction limit of 500 EUR applies at this accommodation in accordance with national regulations. Guests seeking further information on this matter should contact the accommodation using the details provided in the reservation confirmation.

Cashless payment methods are available for all transactions.